Contract effective date: September 18, 2024. Audit release: July 9, 2026. Runtime consent and session timestamps are recorded when users actually interact with NEXQ systems.
SMS, Email, and Communications Policy
Template and counsel-review notice. This document is a website/app integration template, not a legal opinion. Before publication, replace bracketed placeholders, confirm actual data flows, obtain advice from qualified counsel for each jurisdiction and regulated workflow, and approve final wording through privacy, security, product, marketing, health/clinical, and executive stakeholders. Do not promise controls, certifications, response times, retention periods, or legal rights unless they are actually implemented and operationally supported.
Effective date: September 18, 2024
Last updated: September 18, 2024
Organization: NEXQ Inc.
Services covered:
NEXQ websites, web applications, protected workspace surfaces, mobile app surfaces, APIs, secure healthcare and healthtech workflow demonstrations, quantum encryption, diagnostics, oncology, longevity, research collaboration, support, and related services
Privacy contact: hello@nexq.us
Security contact: hello@nexq.us
Mailing address: Irvine, CA, United States — contact hello@nexq.us for legal notices
1. Scope
This policy governs commercial email, newsletters, product marketing, SMS/text campaigns, calls, push notifications, referral campaigns, review requests, abandoned-cart messages, and re-engagement flows.
2. Email requirements
Commercial email must include accurate header information, non-deceptive subject lines, clear identification where required, a valid physical postal address, and an easy opt-out mechanism. Opt-outs must be honored promptly and suppression lists must be protected.
3. SMS/calls requirements
Before sending SMS/texts or placing marketing calls, collect campaign-specific consent where required, maintain proof of consent, support STOP/HELP or equivalent commands, honor revocations, screen against suppression lists, and confirm current TCPA/FCC/state rules.
4. Sensitive audiences
Do not market using health, student, children, precise-location, biometric, financial, or protected-class inferences unless approved in writing. Avoid using patient, student, or financial workflows to capture marketing consent unless clearly separated and legally reviewed.
5. Records
Maintain consent source, timestamp, IP/device where applicable, disclosure text, campaign, sender ID, opt-out date, message content, vendor, and retention schedule.