Contract effective date: September 18, 2024. Audit release: July 9, 2026. Runtime consent and session timestamps are recorded when users actually interact with NEXQ systems.

Subscription, Billing, Renewal, and Cancellation Policy

Customization required. This template is provided for policy operations and counsel review. Replace every NEXQ-reviewed value, verify every factual statement, and confirm applicability before publication. The template is not legal advice and does not create an attorney-client relationship.

Effective date: September 18, 2024
Last updated: September 18, 2024
Owner: NEXQ privacy, security, and legal operations
Applies to: NEXQ websites, web applications, protected workspace surfaces, mobile app surfaces, APIs, secure healthcare and healthtech workflow demonstrations, quantum encryption, diagnostics, oncology, longevity, research collaboration, support, and related services

This policy describes subscription disclosures and cancellation practices for NEXQ.

1. Clear disclosures

Before charging users, disclose price, billing frequency, renewal terms, trial terms, cancellation method, material limitations, taxes, refund rules, and how to contact support.

Obtain affirmative consent before paid subscription enrollment, automatic renewal, or conversion from trial to paid service where required.

3. Cancellation

Provide a cancellation mechanism that is easy to find and not misleading. Where signup occurs online, offer online cancellation where required by law or platform policy.

4. Refunds

Refund terms must be clearly disclosed and applied consistently. Consumer rights may vary by jurisdiction and app-store rules.

5. Records

Maintain records of disclosures, consent, order confirmations, renewal notices, cancellation requests, refunds, and support interactions.

Audit addendum